FAQs
About Energy Healing & Reiki
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What is Reiki?
How does Reiki work?
What does a Reiki session feel like?
Lumina's Offerings
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What products and tools do you offer?
How do I use your ritual tools?
Are your products beginner-friendly?
Session-Specific Questions
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What happens if I’m late to my session?
What is your cancellation policy?
Can I request specific issues to focus on during my session?
Policies
Shipping Policy
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Orders are shipped within 5-7 business days. Customers will receive a tracking number upon shipment.
Refund Policy
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Refunds are available for damaged items only. Please contact us within 7 days of delivery with photos of the damage.
Cancellation Policy
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Cancellations must be made at least 12 hours in advance to receive a refund or reschedule.