PRODUCT POLICIES + FAQ

  • Lumina products are supportive ritual tools created to be experienced intentionally and used as part of personal practice.

    Each product is thoughtfully formulated in small batches and may incorporate ritual, intentional design, energetic practices, symbolic elements, and carefully selected ingredients chosen to support the experience and purpose of the product.

    The goal is not simply to make something that smells good or looks beautiful — but to create products that feel meaningful, supportive, immersive, and intentionally made.

    These products are not intended to diagnose, treat, cure, or prevent any medical or mental health condition and are not a substitute for professional care.

    Experiences vary by person and by product.

    Use what resonates. Leave what doesn’t.

  • Products are intended for external use and personal ritual practice only unless otherwise specified.

    Use products as directed.

    Avoid contact with eyes.

    Do not ingest unless specifically stated.

    Discontinue use if irritation occurs.

    Store safely away from children and pets.

  • Products may contain:
    • essential oils
    • fragrance oils
    • botanical ingredients
    • hydrosols
    • herbs
    • crystal-infused elements

    Please review ingredients before use.

    If pregnant, nursing, medically sensitive, fragrance-sensitive, or under physician guidance, consult an appropriate professional before use.

    Patch testing is recommended when appropriate.

  • Products may be created with ritual, intention, energetic practices, symbolic elements, and intentional formulation.

    Any references to energetic support, ritual use, transformation, energetic hygiene, frequency, field work, or intention reflect personal philosophy and are not medical claims.

    Experiences vary by person.

    Products are intended to support personal practice and intentional use and are not designed to force outcomes or replace personal responsibility, decision-making, or professional care.

  • Due to the handmade and small-batch nature of these products, slight variations in scent, color, appearance, crystal placement, botanical appearance, ritual process, or finish may occur.

    These variations are natural and do not indicate defect.

  • At this time, Lumina Alchemy ships within the United States only.

    Products are created and fulfilled in small batches.

    Please allow up to 14 business days for order processing before shipment. Many orders may ship sooner, but this window allows time for formulation, preparation, inventory management, intentional creation practices, and quality checks.

    Once your order ships, tracking information will be provided.

    Shipping carrier timelines begin after processing is complete and are outside of Lumina Alchemy’s control.

    Lumina Alchemy is not responsible for carrier delays after shipment.

  • Due to the handmade and personal nature of these products:

    All sales are final.

    Returns and exchanges are not accepted.

    If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:
    • order number
    • photos of product
    • photos of packaging if applicable

    Requests submitted outside this timeframe may not be accommodated.

  • Please confirm your shipping information before placing your order.

    Lumina Alchemy is not responsible for:
    • lost packages after confirmed carrier delivery
    • stolen packages
    • incorrect addresses entered at checkout

  • Store products:
    • away from direct sunlight
    • tightly closed
    • in moderate temperatures

    Natural shifts in scent, color, or appearance may occur over time.

  • Are your products charged or energetically infused?

    Many products are created with ritual, intention, energetic practices, symbolic elements, and intentional formulation.

    Do I need to believe in energy work?

    No.

    How do I choose a product?

    Start with the feeling you want support with.

    Examples:
    • feeling energetically heavy → CLEARED.
    • feeling pulled away from yourself → RETURN
    • wanting daily maintenance → REFRESH

    Can I combine products?

    Yes.

    Many products are intentionally designed to layer together.

    Can products replace sessions?

    No.

    Products and sessions serve different roles and may be used independently or together.

    How often should I use them?

    As directed and as needed.

    More is not always better.